To hopefully eliminate some stress as you begin the new school year, here are the answers to 5 of the 10 most frequently asked SMART Board troubleshooting questions fielded by our instructional technology and support staff (6 – 10 will be posted tomorrow!).
1. How do I setup my SMART Board once it’s been installed?
First, you will need to connect two cords to your computer. The USB cord (normally a black cord with a thin, rectangular head — like a flash drive) and either a VGA cord (a 15-pin, trapezoid-shaped head with 2 screws on the side) or an HDMI cord (a thin, trapezoid-shaped head). Confirm you have the SMART Notebook software installed (if not, see the next question, “How do I download SMART Notebook?”).
The SMART Board status indicator light (located at the bottom right for a 600 series board, and on the pen tray for the 800 series board) should be solid green. Your projector image should mirror your desktop (if not see “My SMART Board doesn’t mirror my computer screen!”).
Press the keyboard and right-mouse-click buttons located on the pen tray at the same time to begin the SMART Board orientation. Press the center of each target as it lights up. Your board is now configured and ready for use!
2. How do I download SMART Notebook?
You can download the latest version of SMART Notebook from SMART’s website. SMART Notebook Collaborative Learning Software is the first choice on the Downloads page. Click “Choose a Version” and select your operating system (Windows, Mac, or Linux). On the following page, please verify your computer meets the minimum requirements for SMART Notebook, then press the download button. Save the file to an easily accessible location (such as the desktop). When the download is complete, open the installer and follow the installation instructions.
3. How do I register my SMART Board?
You can register your SMART Board to extend the warranty, on SMART’s website. In the white box at the bottom of the registration page, enter the serial numbers for your SMART Boards (found on the side of your SMART Boards), including hyphens, then hit the “Validate” button. Once the numbers are validated, press next. You will then be asked for your school information and an email address. A confirmation email with your product key for SMART Notebook will be emailed to you.
4. How do I get a SMART Notebook product key?
If you have not already registered your SMART Board, please see the previous section. If your SMART Board is already registered, you can active SMART Notebook with a product key by “activating” the software on SMART’s website. You may need to use the “Retrieve your SMART software product key” option. On the next page, enter any one of your school’s SMART Board serial numbers and enter your email address and the product key will be sent to you.
5. My SMART Board doesn’t mirror the computer screen.
On a Windows desktop computer: From the Start menu on windows, select the control panel. In the windows control panel, choose the display settings option. In the new box that opens, there will be a tab that says “screen resolution” (this screen will vary depending on your windows version). You will either have a choice that says Multiple Displays (in which case you will select “Duplicate” then hit apply), or a line that says “Mirror Display” with a check box next to it. Check the box and hit apply.
On a Windows laptop computer: Located at the bottom left of the keyboard, locate the FN key. Hold this key and press either F8 (Dell computers) or F4 (HP computers). Repeat this process until the laptop and the computer show the same image. If this does not work, follow the instructions for a Windows Desktop computer.
On a Mac: Many Mac computers will mirror the display by pressing F7 while on the desktop screen. If that does not work, click on the Apple icon in the top left of the screen and the select “System Preferences”. Select Displays, then choose the “Arrangement” tab. On the bottom of the screen, check the “Mirror Displays” box.