10 Most Frequently Asked SMART Board Troubleshooting Questions, Part 2

Continuing from yesterday’s post with questions and answers 6 – 10!

6. The touch on my SMART Board is off. What can I do about it?

First, try orienting your board by pressing the keyboard and right-mouse-click buttons located on the pen tray at the same time to begin the SMART board orientation. Press the center of the each target as it lights up and moves around. If that does not work, try resetting the board. For a 600 series board, press the small blue button, located on the side of the SMART Board at the bottom right by the light, using the tip of one of the pens. The SMART Board status light should turn red and the lights on the pen tray will cycle through twice, then release the button and test the board. For an 800 series board, the reset button is located on the bottom of the pen tray, the lights on the pen tray will flash. If the touch on the board is still off, try reinstalling SMART Notebook software. If you are still having issues after that, please contact technical support.




7. What to do if there is no interactivity on the SMART Board.

If there is no status light on your SMART Board, confirm that your USB cord (normally a black cord with a thin, rectangular head) is connected. If it is, check the status light on your SMART Board. If it is flashing green, make sure SMART Notebook software is installed on the computer and running (see the section in our previous post “How do I download SMART Notebook?”). If the light is red, try resetting your SMART Board. For a 600 series board, press the small blue button, located on the side of the SMART Board at the bottom right by the light, using the tip of one of the pens. The SMART Board status light should turn red and the lights on the pen tray will cycle through twice, then release the button and test the board. For an 800 series SMART Board, the reset button is located on the bottom of the pen tray, the lights on the pen tray will flash. If the light is flashing orange, you will need to update the SMART Board firmware. For Windows, run “smartfirmwareupdater.exe” or for Mac, run “smartfirmwareupdater.app” from your “run” menu (see the video on updating the firmware below).

8. The sound is coming from my computer speakers and not my SMART Board speakers.

For Windows, click start, and select “control panel”. From the Windows control panel, depending on your Windows version, you will either have a choice that says “Sound” or “Audio.” Once you open that box, you will either have a tab that says “Audio devices” or “Playback devices.” If your SMART Board speakers are connected, there will by a choice that says “USB audio device.” Right-click this option and choose “Default device” then hit apply. Close and reopen any applications that play sound and the sound should now come from the SMART Board speakers.

On a Mac, click on the Apple icon and select “System preferences.” Select “Sound” from the icon list. Move to the “Output” tab and choose “USB audio device” and then close the window.

9. My projector says “check air flow” and shuts off.

This message occurs because your projector filter is blocked. Verify that there is no object, such as a sheet of paper blocking the filter located at the back of the projector, on the side facing the wall. If there are no obstructions, please see the next question and video, “How do you clean the projector filter?”

10. How do you clean the projector filter?

The filter is located on the back of the projector, on the side facing the wall. Pull down the tab holding the filter (there are no screws to remove). Remove the filter from the tab and vacuum any dust out of the filter. Alternatively, a replacement filter can be found in the box with replacement projector bulbs. Put the filter back in the tab, and reinsert it into the projector. From the projector menu, highlight “filter time” and then press the right arrow twice. The filter hours will then be reset.

Did we miss your question? Email us or post a question to us on Facebook and we’ll be happy to help!

Did you miss yesterdays post “10 Most Frequently Asked SMART Board Troubleshooting Questions, Part 1“?






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7 Responses to 10 Most Frequently Asked SMART Board Troubleshooting Questions, Part 2

  1. Tiffany K says:

    I recently rearranged my classroom and discovered that I cannot connect my computer to my Smart Board due to a short USB cable. I know I need a USB A/B cable, but I need a longer one than ten feet. Is this possible? I know some technologies cannot run on long USB cables.

    • Blake says:

      Hi Tiffany,

      The max a USB cable can run is 16 feet without any issues so you should definitely be okay. Have a wonderful day.

    • Tim says:

      Tiffany,
      you can use a USB extender with an ethernet cable in between them to
      get the distance that you need. Since USB will only communicate up to
      16′ the extender allows you to use the ethernet cable to stretch the distance
      you need. The extenders can be pricey so you may want to check that out
      or move your desk back to where it was.

      Hope this helps,

      Tim

  2. Jason says:

    I have an orange smartboard projector. It has the orange filter light on. After cleaning the filter I try to turn the board on. The power light turns green, stays green for approx 30 secs then projector powers off (the orange filter light remains on).

    How can I fix this so the projector turns on?

    Thank you

    • Blake says:

      Hi Jason,
      After speaking with our tech support team, they have several specific questions for you regarding your specific projector. I would recommend calling into our office and speaking to someone in tech support so that they can troubleshoot with you and help you out. The number is (877)455-9369. You will be in good hands. Have a great day!

  3. Adam Masters says:

    Hi, I use google chrome as my preferred browser, however when using the browser through the smart board. Any buttons, links or interactivity in websites do not respond. Only the features of the browser functionality works like checking the settings or going into the history. I understand that there is a solution to disable the trackpad but this is the teachers PC and I do not have permission to go in the computer settings and disable that particular ‘service’.