Network-Enabled Device Management

Network-Enabled Device Management

Understand the impact that adding hundreds of devices, like Chromebooks, iPads, and interactive flat panels) will have on your existing network infrastructure.
 

A comprehensive approach to managing the implementation of Smart Devices.

Teq’s Network-Enabled Device Management (NEDM) consulting lets you take a proactive approach to your technology initiatives, and set your school up for success by removing the limitations of your network before a school-wide device rollout. With this service, you will learn what policies and processes should be put in place to ensure the usability and performance when deploying your interactive flat panels and other network enabled devices.

Start here.

Teq has completed hundreds of large scale interactive flat panel installations and we understand the impact they can have on existing network infrastructure. Below are some sample knowledge based videos on successful Network-Enabled Device Management best practices. For more great videos visit: onlinepd.teq.com/getting-started or contact us for more information.

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Adding Interactive Flat Panels to the Classroom

Should a network enabled interactive flat panel be managed, from a security concern, the same way as any other networked enabled device?

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Screen Casting with Your Flat Panel

What security and general networking concerns should you expect around connecting client-devices to interactive flat panels?

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Continue your learning track today.

For more great vidoes on Network-Enabled Network Management (NEDM) visit onlinepd.teq.com/getting-started and sign up today! Teq Online Professional Development

Next Steps.

This process is designed to predict and prepare network engineers in mitigating network usability and performance issues prior to the deployment of a significant amount of interactive flat panels.

1 Network Survey

When you purchase interactive flat panels from Teq we perform a site survey. We now require that you fill out an online network survey that will generate a report describing your network infrastructure.

2 Impact Statement

Utilizing the information obtained from the IT survey , we evaluate specific key areas within your network topology to identify any potential issues, associated with network segmentation, I/O bottlenecks, endpoint content filter restrictions and stringent security policies as it relates to the inclusion of interactive flat panels. The impact statement includes our conclusions and recommendations for creating a reliable network environment with greater usability and improved performance prior to the deployment of these devices.

Download a Sample Report

Not your typical consultant.

Principal Platform Architect

Raymond Simpson

With an extensive background of over 7 years in systems operations administration, virtualization engineering as well as cloud architecture, Raymond brings a whole new degree to the term 'IT'. From an early age, he has always been somewhat obsessed with the notion of taking good and innovative ideas and understanding them to better fit with one another. We are confident in applying the solutions provided to us from Raymond's expert level of experience.

Support Levels

Because each school/district is unique in their varying levels of needs, Teq offers three levels of network consulting.
Complimentary Consultation

A free 20 minute consultation call reviewing the most frequently asked questions, common concerns and providing additional setup and configuration tips.

Remote/Onsite Solution

Solve specific configuration issues and challenges that are introduced by various vendor/equipment deployments and security policies. This will be conducted either onsite or by utilizing remote administration tools at a cost of $200 per 30 minutes.

Reference Architecture Education Series

This is an education package presented on-site covering specific reference material to provide insight and solutions to network architecture, administration, and configuration specific for network-enabled device management and SMART Technologies IFP’s. This series will be custom designed and specific to the client’s network environment whether it applies to a network addendum, the next revision, or a complete solution.

Frequently Asked Network Questions

Because every school/district is different in their varying levels of devices and needs, most don't realize the drastic impact a few network devices can have on your existing setup. Communication through networks can be done through software and hardware. The data is exchanged via data links. The links might be either wired media or wireless media. The possibilities can be infinite. Below you can find a general list of troubleshooting questions to get you started:
Is there anything my school can do ahead of time to be prepared to optimally use all the features and functionality of our new IFP?

Yes. Prior to installation of your new interactive flat panels, it helps to think of a few things that will ensure smooth deployment. For example, connecting your IFPs to a 5 Ghz 802.11ac network will yield the best results when performing functions that require consistent bandwidth and low latency. Screen duplication (I.E. Cast or AirPlay) is a very useful and commonly used feature which will benefit from having clients and IFP modules connected to the same physical wireless access point whenever possible and having all those devices be on the same VLAN/ Subnet.

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Is there a URL whitelist and a list of network ports/ protocols that can be referenced?

Yes, the following information can be found at: https://support.smarttech.com/docs/hardware/displays/smart-board-6000/en/installing-and-maintaining/configuring/connecting-to-a-network.cshtml

This includes a description of what port/ protocol is used for as well as which URLs are for connected services.

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Is there a network impact associated with deploying many IFPs?

No, in most environments impact should be negligible. In specific cases, depending on customer equipment and network topology, below are some guidelines to follow:

Treat each IFP as a tablet or Chromebook, for example, in terms of possible bandwidth consumption. Given the nature of these types of devices, bandwidth profiles are usually limited to a few 100 KB to several MBs based on application. For additional reference material, please visit the following URL:
https://support.smarttech.com/docs/hardware/displays/smart-board-6000/en/installing-and-maintaining/configuring/connecting-to-a-network.cshtml

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What is the potential security impact of deploying IFPs to the classroom?

Due to SMART IFP interactive modules being based on highly secured custom configured hardened operating systems, that only provide access to secure content, the security impact and risk exposure is minimal. You can manage IFP content security by taking advantage of the ability to add your proxy server/content filter to the IFP’s wireless configuration.

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Is managing software and firmware updates across my IFPs difficult?

Provided that the correct URLs are whitelisted on your network firewall or security appliance (please refer to question two), updates to both software and firmware components occur automatically and will have little to no impact on network performance.

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Is my Kapp IQ vulnerable to the latest security threats?

Yes. All ARM-based architecture and x86-based architecture is vulnerable. However, the risk is mitigated by first-party-managed security updates to the operating system and included modules.

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What is the basic software architecture and security model of a current generation Kapp IQ module?

The software architecture of a current generation Kapp IQ module is Android based with SElinux modules used. Developer access is locked down for safety even with physical access to the panel and/or module.

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Can I directly connect my interactive flat panel via hardwire ethernet?

Yes, all current IFP models support hardwire ethernet connectivity with limited proxy configuration capability.

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If I am connecting via hardwire ethernet, how can I filter content for users on my panel?

To filter content for users on your panel, you will need to use an in-line content filtering solution to protect users.

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Does my interactive flat panel have access to a public app store such as Google Play?

No, application delivery is provided, maintained, and secured by SMART. The applications on the panel are secured and limited to educational content.

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Can apps be side loaded to my IFP?

No, current architecture and security prevents unauthorized apps being loaded via USB or downloaded over the network.

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Do I require additional third-party MDM services?

No, application and device management is provided first party through SMART’s secured content delivery network.

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If I choose to leave automatic updates turned on and allowed, when will the updates be pushed?

Updates typically occur in the evening after the school day is over.

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Will my network be affected while taking updates to my IFP and Kapp IQ modules?

Updates to the IFP and Kapp IQ module consume negligible bandwidth and will not impact your network.

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Are the IFP or Kapp IQ modules susceptible to corruption due to an incomplete or corrupted update image?

No, all operating system update bits are verified before being applied. The update is downloaded, verified, and then deployed.

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What screen duplication technology is available for IFPs and Kapp IQ Modules?

Google Cast, Apple Airplay, and Miracast are available for screen duplication.

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Will I need to purchase or download any additional software to utilize screen duplication on the interactive flat panel?

No. Google Cast, Apple Airplay, and Miracast technology are built into the panel.

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Is there a way to prevent students from screen sharing onto the interactive flat panel?

To establish a screen duplication session, the Kapp IQ module must be running the screen sharing app or clients will not be able to connect.

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Is connecting my Chromebook, laptop, etc. to my interactive flat panel with an HDMI or display port cable the same as casting my screen?

No. When you connect to the panel using an HDMI or Display Port cable, you are establishing a direct connection with no involvement in the network infrastructure. Screen casting is a remote connection that utilizes network infrastructure components.

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What is the optimal Wi-Fi spec and revision to use with my new interactive flat panel?

Currently, a 802.11AC 5Ghz network would be optimal for leveraging all of the features within the IFP and Kapp IQ Module.

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Can I use vendor-specific technology to get around the limitations of a single VLAN deployment for screen casting?

Yes - however, success will vary based on vendor equipment, current firmware revision, and deployment topology.

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I am experiencing intermittent connectivity problems with features such as web browsing, automatic updating, and screen casting. What could be causing this?

Wireless network congestion, wireless access point interference, network latency, and response time can all be factors in your overall experience.

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For wireless-connected interactive flat panels, what is the best practice for interacting with client devices?

The most ideal configuration would have client devices and IFPs on the same VLAN, and where possible, the same access point. When displaying full motion video or casting full HD content, these are the most impactful deployment choices.

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I recently had interactive flat panels installed and they are not connecting to the network. What can I try to fix this?

For best results, it is recommended that your Kapp IQ be at the latest firmware build, if possible.

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