The Preventative Maintenance Program for interactive whiteboards provides the district with two visits per year, intended to find potential issues before they occur, which helps eliminate disruption to teaching and learning.
In addition to the inspection and analysis, each preventative maintenance visit provides the school with a comprehensive service report. This detailed report outlines all maintenance performed and provides a variety of valuable information for district record keeping, including:
- Projector lamp hour use
- Projector lamp hour firmware resets
- Projector filter maintenance
- Product firmware upgrades
- Product serial numbers for all projectors, interactive whiteboards, peripherals and accessories
- Warranty information on all registered products
- Registration for product warranties
- Recommendations for lamp replacements, missing parts, etc.
Each preventative maintenance visit lasts 30 minutes, per board, and is performed twice each year.
Service Plan
Teq’s Service Plan provides an unparalleled level of support for schools. Rather than scrambling for funds when a service call is needed, pre-purchasing hours establishes a bank of time schools can use when scheduling service visits.
These visits will involve troubleshooting any issues that may exist with projectors, boards or accessories.
Our certified technicians are trained to troubleshoot and repair a wide variety of technology products, including interactive whiteboards, projectors, speakers, wireless devices, Response Systems, Document Cameras, SAFARI Montage media management and distribution systems, and related accessories from all manufacturers.
For projectors, our certified technicians can troubleshoot image issues, cabling issues or powering-on issues. Maintenance can include cleaning of the filters, lamp replacement, and resetting the lamp and filter meters after replacement.
For interactive boards, we can analyze any issues with touch, writing (including orientation), pen trays, controller cards, and cabling.
For SAFARI Montage, we can perform hard drive replacements, content activation, server maintenance, and device/ user configuration.
In all cases, if a replacement is needed, we will uninstall the malfunctioning unit and reinstall the replacement part provided by the manufacturer.
Teq’s Service Plan is available to be purchased in five-hour bundles. Unlike an extended warranty, these Service Plan hours do not expire. They can be rolled over year-to-year, ensuring the full value.
