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Online Support Resources

Projector Guides & Videos


Getting Started Videos


Teq Projector Manuals

Manuals for discontinued Teq Projector models.




Software Links

We've got you covered

As an owner of extraordinary classroom technology...

Dirk DeLo, CTO of Avenues: The World School, talks about getting his classrooms ready for the school year.

you understand the importance of ensuring it stays up and running.

Your teachers count on it.

With rapidly shrinking budgets, we understand schools are challenged to spend their dollars in the most efficient way. Rather than hiring additional technology help at fulltime salaries, Teq Support can help schools keep equipment running at optimum levels and provide teachers and technology directors with peace of mind, at a fraction of the cost of a full-time associate.

Download our Technical Support Services Brochure (PDF) here.

The Platinum Plan

Preventative maintenance

PREVENTATIVE MAINTENANCE for each classroom

Catch issues before they occur and eliminate disruption in the delivery of classroom content. Each visit lasts 30 minutes per board, and is performed twice each year. Preventative maintenance visits include, inspection, analysis, and a comprehensive service report. The service report outlines all maintenance performed and provides a variety of valuable information for district record keeping including:

  • Routine maintenance and functionality test for interactive whiteboards
  • Projector maintenance and firmware upgrades
  • Product serial numbers for all projectors, interactive whiteboards, peripherals, and accessories
  • Warranty information on all registered products
  • Registration for product warranties
  • Recommendations for lamp replacements, missing parts, etc.

To help keep track of your classroom technology equipment, we provide Asset Management, which includes:

  • Email and hard copy reports of all items by room and school
  • Permanent record-keeping on Teq’s Server, with free access to the information (by request)
phone support

UNLIMITED ACCESS to:

Our Technical Support Specialists are available to troubleshoot whenever you have a problem.

  • Phone Support
  • Online Tech Support Videos
  • Chat
  • Email
onsite support visits

3 ON-SITE SERVICE VISITS

Our certified technicians are trained to troubleshoot and repair a wide variety of classroom and district technology products, including interactive whiteboards, projectors, speakers, wireless devices, response systems, document cameras, and related accessories from all manufacturers.

Service-Level Agreement (SLA) for on-site service visit is two business days.

discount on replacement parts and lamps

DISCOUNTS

10% OFF all replacement parts and lamps
25% OFF additional service calls

GET A QUOTE TODAY 877.455.9369


Read the Platinum Plan Terms & Conditions

Support Services Information Request

Learn more about Teq's technology planning and preventative maintenance programs. Submit the form below and a Teq representative will contact you. You can also call 877.455.9369.



877.455.9369
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