Our exceptional support and service programs combine both in-person and remote aid. Our specialists can provide your teachers and school with the technology to drive student engagement.

Teq Support Service Plans provide consistent quality service and maintenance, to ensure your classroom technologies are always working at their highest level.(Currently service plans are only available to our NY and NJ customers)

For more info or to request a product demo, simply fill out the form and a Teq Representative will reach out to you directly.

Up to 22% savings

Great service doesn’t mean it has to come at a great cost. Each plan is designed to ensure you receive the highest quality service for a fraction of the cost of purchasing individual hours.

Reduce Turn Time

Designed to minimize instructional downtime, our premium and basic service plans reduce turn time from weeks to days..

10
/hour

$2,250

SAVE $375

15
/hour

$3,000

SAVE 600

20
/hour

$3,900

SAVE $2,340

40
/hour

$6,660

Having an issue?
Contact our TEQ Support Specialists today.
877.455.9369

We will happily provide tech support for you if you have:

1. Have an active Teq service plan or warranty and are located in the NY and NJ area
2. Have a license and active SMART Notebook Advantage Subscription
3. Purchased SMART hardware within the last 24 months

Frequently Asked Network Questions

Because every school/district is different in their varying levels of devices and needs, most don't realize the drastic impact a few network devices can have on your existing setup. Communication through networks can be done through software and hardware. The data is exchanged via data links. The links might be either wired media or wireless media. The possibilities can be infinite. Below you can find a general list of troubleshooting questions to get you started:

Is there anything my school can do ahead of time to be prepared to optimally use all the features and functionality of our new IFP?

Yes. Prior to installation of your new interactive flat panels, it helps to think of a few things that will ensure smooth deployment. For example, connecting your IFPs to a 5 Ghz 802.11ac network will yield the best results when performing functions that require consistent bandwidth and low latency. Screen duplication (I.E. Cast or AirPlay) is a very useful and commonly used feature which will benefit from having clients and IFP modules connected to the same physical wireless access point whenever possible and having all those devices be on the same VLAN/ Subnet.

Is there a URL whitelist and a list of network ports/ protocols that can be referenced?

Yes, the following information can be found at: https://support.smarttech.com/docs/software/iq/en/configuring/connecting-to-a-network.cshtml

This includes a description of what port/ protocol is used for as well as which URLs are for connected services.

Is there a network impact associated with deploying many IFPs?

No, in most environments impact should be negligible. In specific cases, depending on customer equipment and network topology, below are some guidelines to follow:

Treat each IFP as a tablet or Chromebook, for example, in terms of possible bandwidth consumption. Given the nature of these types of devices, bandwidth profiles are usually limited to a few 100 KB to several MBs based on application. For additional reference material, please visit the following URL:
https://support.smarttech.com/docs/software/iq/en/configuring/connecting-to-a-network.cshtml

What is the potential security impact of deploying IFPs to the classroom?

Due to SMART IFP interactive modules being based on highly secured custom configured hardened operating systems, that only provide access to secure content, the security impact and risk exposure is minimal.You can manage IFP content security by taking advantage of the ability to add your proxy server/content filter to the IFP’s wireless configuration.

Is managing software and firmware updates across my IFPs difficult?

Provided that the correct URLs are whitelisted on your network firewall or security appliance (please refer to question two), updates to both software and firmware components occur automatically and will have little to no impact on network performance.

Is my Kapp IQ vulnerable to the latest security threats?

Yes. All ARM-based architecture and x86-based architecture is vulnerable. However, the risk is mitigated by first-party-managed security updates to the operating system and included modules.

What is the basic software architecture and security model of a current generation Kapp IQ module?

The software architecture of a current generation Kapp IQ module is Android based with SElinux modules used. Developer access is locked down for safety even with physical access to the panel and/or module.

Can I directly connect my interactive flat panel via hardwire ethernet?

Yes, all current IFP models support hardwire ethernet connectivity with limited proxy configuration capability.

If I am connecting via hardwire ethernet, how can I filter content for users on my panel?

To filter content for users on your panel, you will need to use an in-line content filtering solution to protect users.

Does my interactive flat panel have access to a public app store such as Google Play?

No, application delivery is provided, maintained, and secured by SMART. The applications on the panel are secured and limited to educational content.

Can apps be side loaded to my IFP?

No, current architecture and security prevents unauthorized apps being loaded via USB or downloaded over the network.

Do I require additional third-party MDM services?

No, application and device management is provided first party through SMART’s secured content delivery network.

How can I prevent automatic updates during blackout periods or specific times of the day?

To prevent automatic updates, utilize a whitelist/blacklist configuration to allow or disallow updates. Please refer to this article for details: https://support.smarttech.com/docs/software/iq/en/configuring/connecting-to-a-network.cshtml

If I choose to leave automatic updates turned on and allowed, when will the updates be pushed?

Updates typically occur in the evening after the school day is over.

Will my network be affected while taking updates to my IFP and Kapp IQ modules?

Updates to the IFP and Kapp IQ module consume negligible bandwidth and will not impact your network.

Are the IFP or Kapp IQ modules susceptible to corruption due to an incomplete or corrupted update image?

No, all operating system update bits are verified before being applied. The update is downloaded, verified, and then deployed.

What screen duplication technology is available for IFPs and Kapp IQ Modules?

Google Cast, Apple Airplay, and Miracast are available for screen duplication.

Will I need to purchase or download any additional software to utilize screen duplication on the interactive flat panel?

No. Google Cast, Apple Airplay, and Miracast technology are built into the panel.

Is there a way to prevent students from screen sharing onto the interactive flat panel?

To establish a screen duplication session, the Kapp IQ module must be running the screen sharing app or clients will not be able to connect.

Is connecting my Chromebook, laptop, etc. to my interactive flat panel with an HDMI or display port cable the same as casting my screen?

No. When you connect to the panel using an HDMI or Display Port cable, you are establishing a direct connection with no involvement in the network infrastructure. Screen casting is a remote connection that utilizes network infrastructure components.

What is the optimal Wi-Fi spec and revision to use with my new interactive flat panel?

Currently, a 802.11AC 5Ghz network would be optimal for leveraging all of the features within the IFP and Kapp IQ Module.

Can I use vendor-specific technology to get around the limitations of a single VLAN deployment for screen casting?

Yes - however, success will vary based on vendor equipment, current firmware revision, and deployment topology.

I am experiencing intermittent connectivity problems with features such as web browsing, automatic updating, and screen casting. What could be causing this?

Wireless network congestion, wireless access point interference, network latency, and response time can all be factors in your overall experience.

For wireless-connected interactive flat panels, what is the best practice for interacting with client devices?

The most ideal configuration would have client devices and IFPs on the same VLAN, and where possible, the same access point. When displaying full motion video or casting full HD content, these are the most impactful deployment choices.

I recently had interactive flat panels installed and they are not connecting to the network. What can I try to fix this?

For best results, it is recommended that your Kapp IQ be at the latest firmware build, if possible.